Order Administrator

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Skilled Customer Care Representative/Help Desk Administrator with seven years experience diagnosing and resolving technical/customer inquiries. MCSE Certified. Proficient in Windows-based environments, Internet, and MS Office applications. Strong working knowledge of Telecommunications Products and Services. Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, teaming and communication skills. Bilingual English/Russian.

TECHNICAL TRAINING

Strayer College, Falls Church, VA
1998 - 1999
• Diploma of Enterprise Network Professional
• Install and configure MS DOS 6.22, Windows 95/ 98 and Windows NT 4.0 Server and Workstation
• Create and manage user accounts. Establish security policies for accounts
• Configure user/system-specific settings
• Design and implement single and multiple master NT domain models
• Use Windows NT Diagnostics, Event Viewer, and Server Manager for troubleshooting

RELATED WORK EXPERIENCE

Networks Communications, Inc, Herndon, VA
1998 - 2001
Order Administrator
Reviewed all paperwork for new and existing orders to ensure accuracy and completeness
• Created new orders in TBS for voice and data services
• Researched customer's accounts utilizing Telecom Business Solutions Software Version 5.0, Saville Billing System, and Sales On-Line database
• Made changes to existing customer accounts, enforced process flows for Revisions, Expedites, and Cancellations
• Maintained Access database regarding order status to ensure accurate reporting
• Trained and mentored new employees
• Contributed to Siebel-TBS Order Integration Project implemented by Net2000 EAI Team
• Recognized as the Top Producer in Technical Administration Team

SITELFEL Corporation, Herndon, VA
1998 - 1998
Associate Support Engineer
• Provided technical support of HotSync synchronization between Palm personal organizers and desktop PC
• Responded to requests regarding Palm personal organizers hardware/OS software and HotSync conduit data synchronization technology
• Responded to customer calls within designated timeframes

NBC Telecommunications Corporation, Arlington, VA
1996 - 1997
Customer Service Representative
• Provided superior customer care service while maintaining company objectives
• Researched and updated computerized accounts of MCI customers utilizing the OS/2 IBM database

EDUCATION

Moscow University, Moscow, Russia
1981
Bachelor of Arts, International Relations

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - Resumes4results.com - Resumewriter@aol.com - 703-444-7835 - 703-444-2005 fax