Property Claims Associate

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL SUMMARY

Outside Major Loss Property Claims Adjuster

Highly-organized and analytical Senior Property Claims Associate offering an in-depth background in a very select field. Accurately and efficiently ascertain validity of contents damage. Effectively and compassionately working with distraught claimants and resolve conflicts. Recognized by management for excellent customer service and investigatory skills on claims requiring substantial investigation. Negotiate resolution of claim based on facts and legal climate where catastrophes occurred. Computer literate. Working knowledge of Microsoft Office and proprietary software.
AREAS OF EXPERTISE
•Interact effectively with claimants under stressful conditions both defining their losses and assisting with replacement/repair once home is habitable again
• Excellent verbal, written, analytical and problem-solving skills
• Experienced with major losses in excess of $25 thousand
• Establish pricing for destroyed contents and calculate depreciation
• Negotiate fair and equitable repair/replacement with Public Adjusters and various vendors, such as dry cleaners, restoration, and cleaning companies

EMPLOYMENT HISTORY AND SELECTED HIGHLIGHTS

H&C INSURANCE COMPANY, Oak Brook, Illinois
1997 - Present
Senior Property Claims Associate-Insurance Division
2001 - Present
• Visit site of catastrophe with homeowners and identify destroyed contents by item and value of item
• Work with clients to ascertain date of purchase and current value
• Territory covers four states
• Compile and prepare accurate, detailed reports

Senior Claims Adjuster
1999 - 2001
Claims Specialist
1997 - 1999

FIRST CARD, Aurora, Illinois
1995 - 1997
Fraud Division Analyst
• Analyzed and reported on suspicious credit card activity

ILLINOIS INSURANCE CRIME BUREAU (IICB), Tinley Park, Illinois
1985 - 1995
Investigative Clerk
• Offered analytical and investigative assistance to NICB Special Agents, Special Investigators for insurance companies and law enforcement officials
• Identified vehicle theft, incorrect vehicle identification numbers (VINs) and determined ownership and insurance interests

EDUCATION AND RELATED TRAINING

NICB: Vehicle theft and insurance fraud investigations
Illinois Teacher's College, Chicago, Illinois. Attended and completed 30 hours of coursework

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 faxpropert