Technical Support MIS

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Position in Technology, applying skills and knowledge from Master's Degree in Management Information Systems and contributing to a stable technology infrastructure to support business goals.

EDUCATION

Washington University, Philadelphia, PA
2001
M.A., Management Information Systems

Washington University, Philadelphia, PA
1999
B.S., Marketing

TECHNICAL SKILLS

• DATABASE MANAGEMENT SYSTEMS: Microsoft Access 97/2000 and Lotus Approach
• OPERATING SYSTEMS: Windows 95/98, Unix, exposure to Windows NT and Windows 2000
• PROGRAMMING LANGUAGES: C/C++, Visual Basic 5.0, exposure to HTML and JAVA
• DESKTOP APPLICATIONS: Microsoft Office Suite 97 and Microsoft Project

RELATIVE EXPERIENCE

FJK Promotions, Philadelphia, PA
2001 - Present
Director of Marketing
• Oversaw and managed the marketing and promotion of various entertainment artists and special events.
• Established marketing directives for East and West Coast affiliates.
• Planned and forecasted marketing and promotion budget, and managed artists' bookings and travel arrangements.
• Developed marketing strategies that effectively targeted various ethnic communities for the promotion and advertising of various events.
• Managed and setup promotional tours such as The Caribbean Kings of Comedy and Comedy Picante
• Involved with the creation and distribution of flyers and supervising event promoters that distributed flyers to the public

Washington University, Philadelphia, PA
1999 - 2001
Sr. Graduate Assistant
• Supervised and maintained a staff of 52 student workers at the University Center.
• Planned, developed, and implemented staff training on operations, technical troubleshooting, and support on computer laboratory equipment, as well as time management and customer service skills.
• Oversaw and maintained computer lab and provided technical assistance, including troubleshooting desktop applications and hardware issues.
• Assisted with special projects that involved the setup of laboratory's Local Area Network, creating simple database management systems using Microsoft Access and Lotus Approach, as well as utilizing C/C++ and Visual Basic to develop custom programs and forms.
• Developed web pages using HTML and JAVA for training purposes.
• Installed and configured hardware and software components.

Washington University, Philadelphia, PA
1995 - 1999
Computer Lab Operations Manager
• Scheduled and conducted training on providing technical support for desktop applications, in addition to customer service and time management techniques for laboratory staff.
• Planned and forecasted department budget as well as processed staff payroll.
• Assisted with technical support and resolving software and hardware issues
• Utilized Microsoft Project Manager for various projects, which included the development and implementation of computer lab projects for staff
• Provided internal customer care that maintain positive relationships between staff and lab participants
• Promoted to Sr. Graduate Assistant of Operations and Computer Lab

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com