Technical Support Specialist

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Information technology specialist with solid experience supporting software and hardware systems. Currently providing technical support for a company that specializes in designing point of sale (POS) solutions, as well as setting up hardware to support clients' needs in the restaurant industry. Background includes installing, configuring, modifying, and troubleshooting Windows NT operating systems and software, as well as experience determining, planning, acquiring, and implementing systems to track client information. Additional expertise gained creating and maintaining a company Web site.

TECHNICAL KNOWLEDGE

• Operating Systems: Windows NT 3.51, Windows Terminal Server NT 4.0
• Software: Profits Software, Microsoft Office 97 (Word, Access, Excel, Outlook), PaintShop Pro, Netscape Composer, Microsoft FrontPage 98, WinZip

EXPERIENCE

PROFITS RESTAURANT SYSTEMS, Houston, Texas
1998 - Present
Technical Support Specialist
Provided technical support for specialized hardware and software systems used in the restaurant industry across the U.S. Built LAN servers and workstations. Installed boards and drives, as well as Windows NT 3.51 and Windows Terminal Server NT 4.0, in conjunction with Citrix Winframe and Metaframe. Configured software according to each client's needs.
• Created and edited documentation for installation and training manuals.
• Provided client training relative to point of sale (POS) software.
• Designed fault tolerant disks for clients in case of hard drive failure on drive 0.
• Increased company's visibility by creating and maintaining Web site.
• Participated in a migration from Windows NT 3.51 to Windows Terminal Server NT 4.0.

WINDFERN VIDEO / KLEIN VIDEO, Houston, Texas
1987 - 1998
Manager
Set-up computer systems to track and control sales and customer information for two video stores, in addition to managing all operations.

HOUSTON CHRONICLE, Houston, Texas
1980 - 1987
District Manager

EDUCATION

UNIVERSITY OF HOUSTON DOWNTOWN, Houston, Texas
Mathematics
Studied Mathematics

AFFILIATIONS

CLUB AMIGA OF HOUSTON - Former Member
Designed and published a bimonthly newsletter for this computer club.
HAL-PC - Former Member

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com