Telecommunications Professional

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Telecommunications Professional with over 20 years experience in analyzing and solving complex telecommunications central office and business equipment phone systems. Specialize in Central Office Equipment Digital and Analog Switching Systems. Handle all aspects of client relations from courtesy calls to handling irate customers. Supervise and train field service personnel.

• Strengths and Competencies: • System Floor Plans
• Cable Rack Plans • Lighting Plans
• Power and Grounding • Fiber Optic Duct Plans
• Engineering Documents • Installation
• Project Management • Staff Leadership
• Customer Care • Quality Assurance

SELECTED CAREER SUCCESSES

• Directed and performed field engineering activities for equipment installations in an 8-state area. Oversaw site visits, equipment purchasing, job coordination, and supervision of multi-level-skilled rotating crews of 12-30. Coordinated and led customer meetings with clients on half-million to multi-million dollar projects. Commended for consistent quality and timeliness.
• Managed Communications - St. Paul operations: sales, installation and service of PBX / Key commercial and business systems. Wore both management and technician hats. Prospected new accounts with business and community leaders, performed new installs, and maintained existing systems.
• Honorably discharged from the United States Air Force after four years - active service in electrical power production.

CAREER HISTORY

Manning and Associates, Denver, CO
1986 - 2002
Field Engineer: (1995 - 2002) / Field Supervisor (1986 - 1995)
• Telecommuted from 1992 to 2002, working from home-based office.

Wordsmith Communications, Brainerd, MN
1984 - 1986
Operations Manager

Ferndale Corporation, Golden Valley, MN
1983 - 1984
Sales Consultant / Customer Service Specialist

XYZ Telephone Company, St. Paul, MN
1977 - 1983
C.O. Technician

EDUCATION

BUSINESS COLLEGE, St. Paul, MN
Management and Sales Training Program Graduate

TRAINING CENTER, St. Paul, MN
Electronic Switching Center & DCO Maintenance Certification

TECHNICAL COLLEGE, Wadena, MN
Telephony Certification

TECHNICAL TRAINING CENTER, Sheppard AFB, TX
Electrical Power Production

PRWRA Barb Poole - Hire Imaging - eink@astound.net